General Information Address: 5134 Killarney Way, Kissimmee, FL 34746 Wifi Network: 5134 Killarney Way Password: flowamerica Flow tool free: +1 (888) 858-2515 Flow email: reservations@flowamericahomes.com Parking Guest may park on the property driveway. Do not park on the street or your car will be towed! Garbage Rules Put all garbage inside a trash bag before filling outside trash bin, garbage MUST NOT be disposed in shopping bags. Please follow instructions at the bin; If excessive garbage is left at the property, guest will be charged a fee of $25.00. Dumpster location: At the end of community’s parking lot. At this condo it happens every day, but there is no door pick up service. Guests must take what they wish to dispose to the closest dumpster located inside the condo. Checking In Check In Time: 4 pm (Contact the office for early check in request) Upon check in guests should check if everything is clean and in order. If any furniture, objects, or appliances are damaged or not functioning properly please contact Flow America Homes immediately (toll free or email). Checking Out Check Out time: 10 am (Contact the office for late check out request) Late checkouts must be approved by Management Company in advance. If check out time is not followed, guests will be charged an extra night. Please help our cleaning crew by gathering all used towels in one place and following our garbage rules (page 1). Make sure all doors and windows are closed and locked before you leave, and gather all your belongings. Lost and Found: Lost and Found items will be kept at our Office for 15 days. Club House Amenities • Gated Access • Pool and Restrooms Washer and Dryer Washer – Select desired settings and press” start” button. Dryer – Turn knobs to select time and press “cycle signal” know to start. Do not mix colored and white clothes or else they might stain. Dishwasher Put one soap bar inside the soap compartment and close it; After putting all dishes inside the machine, close the door; now select desired cleaning cycles and press “start”. Please throw food leftovers in the trash before washing the dishes. Garbage Disposal Turn on the water; Turn on the Disposer; Feed food waste into disposer gradually; After grinding turn the disposer off and let water run a few moments to flush the drain; Don’t ever put your hand in the garbage disposal, even when it is turned off. The sharp blades can cause serious injury even when they are not spinning. Remember: a garbage disposal is NOT a trash can. Only put bio-degradable food waste into your garbage disposal. Air Conditioning Do not set up the AC to lower than 70F or above 78F. Keep windows and door closed at all times. Damaged and Missing Items Our team does both check-in and check-out inspections with inventory for each booking. If any items are damaged or missing at check-out checklist guest will be charged. If you arrive at the house and notice something broke, please report to us. Telephone Telephone number is listed on Voucher. Free calls within United States of America. International calls are not allowed. TV Please do not move remote control from one room to another. In case you see the message “no signal” on screen please try HDMI1, HDMI2 or HDMI3. Mid-Stay Cleaning Did you know you can request a mid-stay cleaning? For more information email reservations@flowamericahomes.com Online Shopping Sometimes guests may have trouble receiving packages purchased online since they are always out enjoying theme parks or shopping. Thinking about our guests, Flow America Homes developed an option of receiving packages at our office and delivering it to the guest’s rental property. Call the office for more information. (Packages can be picked up at our office to avoid delivery fee.) BBQ Grill Flow America Homes does not charge for BBQ use. Guest needs to be prepared to refill propane tank for BBQ if necessary; Do not move the BBQ Grill; Do not push BBQ Grill close to the wall. The heat damages the wall. Check page 6 for propane refill information. Propane Tank Refill In case guests need to refill the propane tank for the BBQ grill, follow instructions: - Open Grill’s compartment - Close propane tank valve - Disconnect tank from Grill - Carefully take it to the nearest store of the options bellow and ask for a refill - Connect the propane tank to the Grill (make sure there are no leaks) - Open propane tank if there are no leaks to the system Disclaimer: Flow America Homes is not responsible for any injuries of damages. Stores: - 7 Eleven - Wawa - Walgreens - CVS Fire Extinguisher In case of fire or serious emergency dial 911. There is a fire extinguisher in the property. Located in the pantry room. Review Your feedback is very important to us! Please leave a review of your experience at our property at our website www.flowamericahomes.com or at the website you made your reservation. Follow us on Instagram @flowamericahomes and Like our page on Facebook! 10% Discount Take advantage of 10% off your next booking with us. Make your reservation directly at our website and insert the discount code FLOW10. Becoming a Homeowner Did you know instead of spending money on a Vacation Rental you could make money investing in one? For more information on investing on a vacation home email us at management@flowamericahomes.com and our team will explain everything about business opportunities! Restaurants near you Midici Pizza 720 Centerview Blvd Kissimmee, FL 34741 (407) 201-3824 Olive Garden (11am – 10:00pm) 1604 W Osceola Pkwy Kissimmee, FL 34741 (407) 846-2720 Outback Steakhouse (11am – 10pm) 895 W Osceola Pkwy, Kissimmee, FL 34741 (407) 931-0033 Cheddar’s Scratch Kitchen (11am – 11pm) 875 W Osceola Pkwy Kissimmee, FL 34741 (407) 348-2159 4 Rivers Smokehouse (11am – 8pm) 874 W Osceola Pkwy Kissimmee, FL 34741 (844) 474-8377 Grocery and Supermarket Walmart Supercenter 3250 Vineland Rd Kissimmee, FL 34746 (407) 397-1125 Publix Supermarket 29 Blake Blvd Celebration, FL 34747 (321) 939-3100 Target Supermarket 2155 Town Center Blvd Orlando, FL 32837 (407) 251-5133 WAWA 3140 Vineland Rd Kissimmee, FL 34746 (407) 397-0083 Shell 14000 Town Loop Blvd Orlando, FL 32837 (407) 240-1126 Shopping Centers Orlando Premium Outlets (Vineland) 8200 Vineland Ave Orlando, FL 32821 (407) 238-7787 Orlando Premium Outlets (International) 4921 International Dr Orlando, FL 32819 (407) 352-9600 The Florida Mall 8001 S Orange Blossom Trl Orlando, FL 32809 (407) 851-7234 The Mall at Millenia 4200 Conroy Rd Orlando, FL 32839 (407) 363-3555 Nike Factory Store 15609 S Apopka Vineland Rd Orlando, FL 32821 (407) 477-0463 www.flowamericahomes.com/ +1 (888) 858-2515